Get Support
We are here to help. Browse the common questions below before submitting a ticket — most issues are answered here. If you need to contact us directly, use the form further down this page and we will respond within 4 to 6 hours on business days.
Account and profile
How do I create an account?
Click “Sign Up” in the top navigation. You can register with an email address and password, or sign in with Google or GitHub using the OAuth buttons on the sign-up screen. Your account is created instantly and you can start reading guides and browsing content right away.
How do I reset my password?
On the sign-in page, click “Forgot password?” and enter the email address you registered with. You will receive a reset link by email within a few minutes. If you signed up via Google or GitHub, your password is managed by that provider — visit their account settings to make changes.
How do I update my profile photo or bio?
Go to your dashboard and open the “Profile” or “Settings” section. You can upload a profile image, edit your display name, update your bio, and add links to your website or social profiles. Changes save immediately and appear across the platform within a few seconds.
Publishing guides and content
How do I publish a guide?
From your dashboard, navigate to “My Content” and select “New Guide.” Fill in the title, description, and at least one lesson module with your content. Free accounts can publish guides at no cost — they will appear publicly on the site once reviewed. Pro and Elite subscribers can optionally set a price to make guides premium content. Most reviews complete within 24 to 48 business hours.
Why is my guide still pending after 48 hours?
Our editorial review covers technical accuracy, formatting, and content guidelines. Guides submitted near weekends or holidays may take an extra day. If your guide has been pending for more than 72 hours, submit a support ticket below with the guide title and we will investigate.
Can I edit a guide after it is published?
Yes. Open the guide from your dashboard and click “Edit.” Significant structural changes will trigger a re-review before the updated version goes live. Minor corrections to spelling or formatting publish immediately without a full review.
Billing and payments
What payment methods are accepted?
Payments are processed by Stripe. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. Card details are never stored on our servers — Stripe handles all PCI-compliant card storage and processing.
How do I cancel my subscription?
Go to your dashboard, open “Settings › Billing,” and click “Cancel plan.” Your subscription stays active until the end of the billing period — you will not be charged again after that. Cancellation is immediate in Stripe and you can verify it in your billing dashboard.
I was charged but my tier has not updated — what do I do?
Subscription status can take up to 5 minutes to sync after Stripe processes a payment. Refresh your billing page. If the tier has still not updated after 10 minutes, submit a support ticket with the approximate charge time and the last four digits of your card — do not share the full card number. We will manually sync your account.
What is the refund policy?
Subscription fees are non-refundable for the current billing cycle — when you cancel, your plan remains active until the period ends. One-time guide purchases are generally not refundable once the content is accessed. If you have a technical issue preventing access to a purchased guide, contact us and we will resolve it or refund at our discretion.
Technical issues
A page is showing an error or blank content
Try a hard refresh (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac) or clear your browser cache. If the issue persists across multiple browsers or devices, the problem is likely on our end. Submit a ticket with the URL that is broken, the error text you see, and your browser and operating system.
The apps (VybeHack, VybeRoast) are not loading
Some features in the vybecoding.ai apps require JavaScript to be enabled and an active internet connection. Disable any ad blockers or script blockers for this domain and try again. If VybeRoast is returning errors when you upload a photo, check that your image is under 10 MB and is a JPEG, PNG, or WebP file.
How do I report a bug?
Use the support form below and choose “Technical Issue” as the category. Include the steps to reproduce the bug, what you expected to happen, and what actually happened. Attach a screenshot if possible — tickets with screenshots are resolved significantly faster. Setting the priority to “High” if the bug is blocking your work helps us triage it first.
Contact us directly
General support
Email [email protected] or use the form below. Response time: 4 to 6 hours on business days (Monday through Friday, US Eastern Time).
Business and partnerships
For enterprise plans, team pricing, or partnership inquiries, email [email protected]. Include your company name and a brief description of what you need.
Get Support
We're here to help! Submit a detailed support request below and we'll respond within 4-6 hours.
Submit a Support Request
The more details you provide, the faster we can help resolve your issue.